Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Jul 14

Items come from China

Also advertising clothing that is not their merchandise found several items that are official items of other vendors I.e. Venus and selling cheap imitations with no labels inside clothing

Refusing to assist with shipping fee even if item is defective knowing the cost will outweigh benefit of returning item then in return offering a forty percent refund to keep damaged item

Original review posted by user Jul 13

ordered 145.09 worth of merchandise of clothing from this company paid for expedited shipping and all.Customer service refused to give me tracking information which was odd lied said my items were in transit then when I pressed for a tracking number said they would be sent out very soon this is when I became very Leary.

I then proceeded to tell them if I did not receive some type of confirmation I had ordered I would be calling my bank I received a wonderful surprise. A man in a rental truck not a FedEx not a ups but a rental truck dropped a package with only 2/7 items I ordered and guess what? All the items inside ripped apart at the seams totally defective. I called my bank and they're doing an investigation and credited me back.

Do not order from here **Update** PLEASE SPREAD THIS AROUND girls I shop from Venus clothing as well which they have great products I was on their site and noticed a cold shoulder top that was the IDENTICAL IMAGE same MODEL and all than a top I bought on IVRose only guess what? The price on Ivrose was lowered about 3-5.00 I confronted Ivrose about it and literally screenshot the Image on venus.com and then my order review and product page on IVRose showing the same exact image from Venus and asked how that was possible to have Venus clothings model and exact top in stock...the order finally arrived and guess what? All clothing from IVrose has zero labels in the clothing I've reported this to Venus merchandising department and they're investigating now with photos I have and the chats with customer service where I address the question four times about the fraud and they downright do not even answer.

What a scam Pic 1 and 2 shows defective bra literally straight out of the package Pic 3 shows a top I ordered and received which looks NOTHING like pic 4 which is what I should have received Pic 5 shows Venus.com and their cold shoulder top and model Pic 6 is my order review look at the second item on the list the Cold shoulder top...see the miracle of twins?Pic 7 shows me addressing them via chat about frauding Venus and us customers Pic 8 is their lovely solution SPREAD the word please

Review about: Fedex Delivery Service.

Reason of review: Problem with delivery.

I didn't like: Pictures of clothing stolen, I had to chase them for order, Clothing quality- not what you see on pictures, Time it takes to deliver.

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Does anyone have a phone number for them. We have been waiting over a month for our clothes....


I am not satisfied with their service they take to long to process your order and then take to long to receive them and then they are not what you ordered you can never contact them you can't get any info on them at all do not order from this company ever. I am very disappointed with this company or supposed to be a company. I am going to fight to get my funds back and report them to B B B better business bureau.


Sorry guys pic 9 is there solution **

to Ksm255 #1350211


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